How it works

Start the project.
We help you move it forward.

One collaborative workspace, an assigned Technical Customer Success Manager and a clear agreement before the build begins.

The delivery journey

From your description to working software.

Start with what you know about your business. We help work through the technical detail.

Describe the project

Create an account and tell us what you want to build or improve. Bring documents if you have them; start in your own words if you don’t.

Collaborate with a named manager

Your assigned Technical Customer Success Manager helps shape the requirements. Book a project discussion while continuing to work in the workspace.

Agree the first useful release

Discuss your organisation, users and current process. Confirm scope, pricing, responsibilities and acceptance criteria before development begins.

Build, review and launch

Review working software, refine the details and complete the agreed checks. Define the support and agent responsibilities for life after launch.

Your assigned manager

Meet David.
Your technical point of contact.

David helps you clarify the project, coordinate the technical team and understand the next step. He is your guide through qualification, scope and delivery.

Start shaping your project in the workspace. Book a discussion with David when you are ready to talk through the business, the workflow and what a useful first release looks like.

The discussion covers company size, intended users, current systems and project fit. You can keep collaborating while arranging it.

Start your project

Before development

Agree what success looks like.

Your first delivery scope makes responsibilities and expectations explicit.

Scope

What we are building

The workflow, features, integrations and acceptance criteria for the first release.

Commercials

What is included

The price, delivery assumptions, hosting, support and any ongoing usage arrangements.

Release

What needs to be checked

Permissions, data, testing, operational approval and the agreed handover.

Your questions

Know the next step.

What am I buying?

Custom business software delivered through Luthen, with an assigned Technical Customer Success Manager and a scoped development engagement. Agent capabilities are agreed around the work you want to automate.

Do I need to know how to build software?

No. Start with the business problem. Your manager and the technical team help translate it into requirements and a delivery plan.

Can I start before a call?

Yes. Create an account and begin shaping the project. You can book a discussion with your manager as you go. Scope and commercial terms are agreed before development.

How quickly can I see a first version?

For suitable, bounded projects, a first working version can be ready in days after scope and access are agreed. Production timing depends on integrations, data, complexity and testing.

How much does it cost?

Pricing follows an agreed scope. The proposal should identify the initial build, any hosting and support, and ongoing agent usage before you proceed.

Can you work with our existing systems?

Yes, where supported APIs, connectors or approved custom interfaces make integration practical. We assess the systems and access requirements with you.

Who owns the code and data, and what happens after launch?

Code ownership, data arrangements, hosting, support and change requests are set out in your project agreement. Your manager helps clarify these before the build starts.

Your next step

Start with the work you want to improve.

Create your account and start shaping the project. Your assigned Technical Customer Success Manager helps you move it forward.